FREE CONTINENTAL US SHIPPING - CONTACT US FOR EXPRESS AND INTERNATIONAL SHIPPING OPTIONS

Shipping & Returns

Shipping

In stock pieces will ship within 2 – 3 business days.  Most items will be made to order, usually in 10 -14 days.

If you require your order to be delivered by a certain date, please indicate that in the notes section of your order.  Please contact us for rush orders at nancy@nancytroskejewelry.com  Orders are shipped UPS or DHL for international.  You will receive progress reports on pieces made to order and tracking information when your order ships.

We use UPS for domestic shipping to locations within the  Continental United States, U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands in addition to Canada. Shipping is free in the Continental USA. 

International shipping besides Canada, is done through DHL to most countries with certain exceptions.  If you have a question or concern about shipping to your location, please feel free to email us.

Most orders will ship in 10 – 14 days unless otherwise stated in the product description.

Custom orders will be shipped according to the delivery estimate provided in the quote.

Your piece will be carefully packed in for shipping and will arrive in a gift box.  Gift wrapping is available at no extra charge.  There will be no indication of the fact that there is jewelry in the box or its value. The return label will simply say “Nancy Troske” or
"NTS."  In the unlikely event the piece is damaged in shipping, this must be handled through the shipping agent with an insurance claim. Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it.  

Returns

~~~~~~~~~~~~~~~~~~~~~~MY PROMISE TO YOU~~~~~~~~~~~~~~~~~~~~~~~~

100% satisfaction guaranteed. I pride myself on my work and on my customer service. If you don’t love your piece, please contact me within 3 days to let me know you want to return the item. For a refund, it must be received by me within 1 week of the day you contacted me. Many times we can work out an exchange or small adjustment to the piece. (Item must be in original packaging and in the same new condition as received. I suggest a track-able shipper such as USPS Priority Mail, FedEx or UPS – you pay return shipping.)

Custom Order items are not returnable. However, your satisfaction is my aim and I will work with you for a one-time exchange for a comparable piece. Usually a ring can be sized up or down a half size & there is no charge for this, however, once sized it is not returnable.  Right hand and left hand ring sizes are usually not the same. If you are not sure of your size, we are happy to send you a ring sizer, calibrated to our tools (yours to keep). 

If a Custom Order item is cancelled for any reason before shipping and the piece has been made store credit only will be issued.

Please note, computer screens, handheld devices, smart phones and monitors can vary color; this can make a gemstone look different than in the actual piece. Feel free to email us if there is a problem, perhaps we can resolve it together before sending it back.

Copyright

In using this site, you agree and acknowledge that intellectual property displayed on our site is the sole and exclusive intellectual property of Nancy Troske ~goldsmith~. This intellectual property includes, but is not limited to, Nancy Troske ~goldsmith~ and product designs, graphics, logos, data, information and photographic images, and may not be copied, reproduced, used, sold, distributed or reproduced without express written consent of Nancy Troske ~goldsmith~. Information and intellectual property used on our site is provided solely for personal use.

Disclaimer

The information displayed on our site is for personal use only, in understanding our company and our product. We make every effort to keep the information contained in this site current, but we cannot guarantee the reliability, accuracy, or availability of products, information or graphics used, and shown, on this site. Also, while we make every effort to be accurate and efficient in our business and website, we make no warranties that there are no mistakes or omissions in the information contained in this site, or that there will be no inaccuracies and interruptions in the use of this site. Please do not hesitate to contact us with any questions about our products, services or website.

On-Line Shopping Information and Our commitment to Security

Payment for any online transactions may be with Visa, Mastercard Discover or American Express or PayPal.  All payment transactions are performed securely by First Data. Data transfers for online orders are protected using 128-bit Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption technology and comply fully with Payment Card Industry (PCI) Data Security Standard (DSS) requirements.